HERE TRAVEL MATES is subject to the liability regime established by Law 300/96, D.R. 1075/97, Decree 2438 of 2010 and the regulations that modify, add or reform them. The responsibility of the organizer of the tourist plan or package is limited to the terms and conditions of the program in relation to the provision and quality of the services. The agency does not assume any responsibility towards the user for the air transport service, except in the case of a chartered flight and in accordance with the conditions of the transport contract. HERE TRAVEL MATES is not responsible for the air transport service, since it is governed by the regulations applicable to the air transport service. Events such as delays or unforeseen changes in flight schedules arranged by airlines, user rights and procedures to make effective money refunds that these events give rise to, will be governed by the relevant legal provisions and in particular by those contained in the Colombian Aeronautical Regulations (RAC). The reimbursement policies for services not provided due to situations of force majeure or fortuitous event, action or omission of third parties or the passenger, not attributable to the travel agency, before or during the trip, which may be subject to refund, They will be defined by each operator and they will be confirmed to the user once the travel documents are reserved and issued, as well as the percentages of penalties or deductions that may apply. HERE TRAVEL MATES is not jointly and severally liable for the sums requested in reimbursement. Reimbursements that may arise will be made within 30 calendar days following the request. However, in the event that the process takes longer for reasons beyond HERE TRAVEL MATES, it will not recognize any interest on the amounts to be reimbursed. The reimbursement percentage will depend on the provider's conditions and the agency's administration costs. The agency does not assume responsibility towards the user or traveler for events such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, denial of entry permits or visas, legal issues of the traveler, health issues and any other case of force majeure or fortuitous event that may occur before or during the trip. In case of force majeure or fortuitous event before or during the trip (accidents, strikes, riots, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health issues, among others), or simply with the In order to guarantee the success of the plan, the operator and/or the agency may modify, replace or cancel itineraries, dates, flights, hotels, optional services, which is now accepted by the passenger at the time of acquiring the services. If a visa is required, HERE TRAVEL MATES, will provide advice on the case, being the exclusive autonomy of the consular authority, everything related to the process, the requested documents, the study, costs, duration of the process and approval or rejection. In case of visa refusal, there will be no refund of the sums paid by the applicant. In any case, it will be the sole responsibility of the passenger, the process and compliance with the requirements reported. The payment method and term will be defined in the specific conditions of each plan. The value and form of payment of deposits or advances, tickets, reservations for sporting and cultural events, fairs, exhibitions and the like, will be subject to the conditions of the organizer of such events, which will be informed at the time of purchase. The passenger will be solely responsible for the custody of their luggage and travel documents. HERE TRAVEL MATES, will be able to guide the passenger in the event of loss of their luggage or travel documents, however, under no circumstances, will it be responsible for the loss, damage, deterioration or loss of said elements. HERE TRAVEL MATES, will inform the passenger of the restrictions established by the airlines regarding prohibitions, maximum weight and number of pieces per passenger, people allowed in the attractions or tourist sites, limitations or impediments to access due to maximum capacity. However, it will be the exclusive responsibility of the passenger to comply with said policies, which may vary by disposition of the transport companies or the service provider. All additional information regarding validity, conditions, exit taxes from Colombia and abroad, fees, charges and other mandatory payments, preventive health measures of the destination, assistance services must be consulted with the travel advisor or through email to the address: heretravelmates@gmail.com, at the time of making the reservation, the passenger will also be informed in the travel documents, according to the characteristics that apply to each one. All prices, rates, taxes, rates or contributions, presented in this bulletin or quote are subject to change, availability and validity without prior notice, which must be assumed by the passenger at the time of issuance of travel documents. Restrictions and conditions apply to each published rate according to its validity. The hotel tariff depends on the chosen accommodation. The cancellation policies, penalties, restrictions and particular conditions of the package will be informed to the passenger at the time of issuance of the travel documents. The client declares that he knows and fully accepts these conditions, which constitute the sole, total and exclusive agreement of any agreement or legal provision to the contrary, regarding the terms, conditions and restrictions of the contracted services." RNT No. 44519 The exploitation and sexual abuse of minors is punishable by imprisonment, in accordance with the provisions of Law 679 of 2001 and Law 1336 of 2009. NIT 4,585,208-4.

We inform that we do not support the illegal trade of species of flora and fauna, we respect and promote the conservation of our biodiversity, in accordance with Law 17 of 1981 to prevent, punish and reject any act that mistreats and threatens the life of the country's animal species and Law 1333 of 2009 to prevent the continuation or carrying out of actions against the environment. We do not support the illegal trade of cultural property, we respect and promote the conservation of our culture, in accordance with Law 63 of 1986 for the prevention of illegal trafficking of cultural property in the country and Law 1185 of 2008 that seeks the safeguard , protection, sustainability, disclosure and encouragement for the Nation's cultural heritage assets. The HERE TRAVEL MATES agency is committed to promoting Law 679 approved on August 3, 2001, whose objective is the establishment of norms to prevent and counteract exploitation, pornography and sexual tourism with minors, in development of the Article 44 of the Political Constitution of Colombia. In this sense, it is our duty to inform all our users and clients of Article 16 and 17 of Law 679 of 2001: The sexual exploitation and abuse of minors are criminally and administratively sanctioned in Colombia. Additionally, we have a Code of Conduct to prevent the sexual and commercial exploitation of children in accordance with Resolution 3840 of December 24, 2009 and according to Article 1 of Law 1336 of July 21, 2009. We inform that we reject child labor, forced labor and/or any form of child labor in accordance with Resolution 3597 of 2013 and in accordance with national regulations and international treaties signed by Colombia. It is committed to promoting Law 376 of 2009, whose objective is to prevent the consumption of tobacco, alcohol and other psychoactive substances in minors. The HERE TRAVEL MATES agency guarantees that its hiring, promotion and organizational development processes are guided by the principles of equal opportunities and treatment; are free from any type of racial, political, religious discrimination, due to physical disability, nationality, gender, age, sexual orientation, political orientation, union status, or for any other reason in accordance with national regulations and international treaties signed by Colombia. For citizens who visit us from other countries: For all kinds of cultural goods, we suggest you consult the following pages www.mincultura.gov.co. General Archive of the Nation, in the case of intangible cultural heritage www.archivogeneral.gov.co. Colombian Institute of Anthropology and History, for replica archaeological heritage, www.icanh.gov.co. In order to report any irregularity to the competent authorities, please report promptly to the following email heretravelmates@gmail.com

According to Aerocivil and what is stipulated by the National Registry of Civil Status to strengthen identification measures for Colombians, including those of minors, airlines will require a certified photocopy of the Civil Registry from parents or adults responsible for traveling, by air, with children between 0 and 7 years old. It is necessary that those who travel with children between these ages have this required documentation, otherwise minors will not be able to travel to national and international destinations where they will also have to present their passport. To obtain the authentication of the document, the parents must carry out the respective procedure before the notary where the minor was registered.

Rates subject to change without prior notice at the time of booking, depending on the availability of the requested services, rate updates, changes in the operation or decision of the providers The taxes, fees and contributions that are levied may also vary by government provision Rates are published in US dollars. On the date of purchase, the current rates, taxes, fees and contributions that are levied will be applied.

Apply to stay from October 20, 2020 to December 15, 2021 in low season. Maximum accommodation allowed 2 adults and 2 children or 3 adults per room. Children from 0 to 2 years old go free in the room, sharing bed with parents. Children 11 years and older pay at the additional person rate. Every child must be accompanied by a responsible adult and it is mandatory to present the respective identification (identity card or civil registry) during check-in. The products and/or services purchased for each destination may undergo changes due to accidents, strikes, riots, earthquakes, adverse weather conditions and any other case of force majeure that may occur during the trip, for this reason the organizer reserves the right to make the necessary changes in itineraries, dates, hotels, optional services, to guarantee the success of the tourist product or service acquired by the client; If for any reason of force majeure the operator finds it necessary to cancel the scheduled services, HERE TRAVEL MATES will not be responsible for such events. The hotel and the operator of the services decline all responsibility for delays, advances or cancellations that occur on the part of the airlines or transport companies, the charges that originate from this concept will be borne by the passengers.< /p>

To make changes to the service already scheduled and confirmed, please do so in advance All cancellations must be notified in writing to the advisor and by the person who requested the service, taking into account the cancellation and refund policies reported below Hotel Policies: Time of entry – Check In: 03:00 pm. Departure Time – Check Out: 12:00 pm Early Entry: Subject to availability Early Departure: Must be announced to avoid being charged for early departure Late Check Out: Late departures after 12:00 pm, 50% of the assigned rate will be charged No Show individual reservation: 100% of the reserved program is charged in case of No Show. HERE TRAVEL MATES General Policies Once the deposit is received by the client, he accepts the conditions, payment policies and cancellations Any cancellation is subject to penalty in accordance with the policies informed at the time of confirming the services Non-endorsable, non-refundable, non-transferable services In case of cancellation by the passenger independent of the expenses mentioned above, a 10% administrative fee and the communication and management expenses involved in the cancellation will be charged Information for the traveler: Maximum accommodation allowed 2 adults and 2 children or 3 adults per room. Babies between 1-23 months, free when sharing a room with adults. Every child must be accompanied by a responsible adult and it is mandatory to present the respective identification (identity card or civil registry) during check-in. For security, visitors are NOT accepted in the rooms. All visits must be reported and registered at the reception Children under 18 years old civil birth registration To request the reservation, please send the following information: (full name of the passengers, date of birth and nationality) Do not forget to bring your tickets and identification documents such as citizenship card, immigration card or passport (verify the validity of the passport), carry the documents at hand Passengers who voluntarily desist from using any service included in the program will not be entitled to any refund Check-in time at the hotel 3:00 p.m. / Room delivery time 12:00 m. (subject to change) If the start or return service is extended or is performed in hours after those established, a surcharge will be charged for waiting time Night services will have a surcharge from 09:00 p.m. to 07:00 a.m., check when making reservations.